Last updated: 25 July 2026
This page is provided for Meta App Review. It describes the private, first-party customer-support integration operated by KAiMAK Hair Studio for Instagram professional accounts owned by the business.
Customers contact KAiMAK Hair Studio through Instagram Direct to ask about salon services, consultation requirements and appointment availability. The integration receives those messages, displays them in a private staff workflow and prepares a concise reply draft.
The production backend uses the Instagram API with Facebook Login. It resolves the Facebook Page managed by the business and the Instagram professional account connected to that Page. This is not an Instagram Login implementation and it is not a public SaaS product.
Instagram customer replies are not sent automatically. An authorised staff member reviews the conversation and proposed response before sending. Complaints, payment or refund matters, legal topics, health or allergy concerns and unclear requests are escalated for manual handling.
The review is limited to the Facebook Login permissions required for the business's own Instagram messaging flow: instagram_basic, instagram_manage_messages, pages_read_engagement, pages_show_list, business_management, and pages_manage_metadata only when webhook subscription management is demonstrated.
Instagram Login permissions, Facebook Messenger messaging, Instagram comments, WhatsApp, advertising, publishing and insights are outside this review scope.
The application is an internal business tool and has no public consumer sign-up or login. The review screencast must show the complete test-only flow: the selected Page and connected Instagram account, a new test DM, the same DM in the internal staff workflow, one human-approved send and the exact reply delivered in the native Instagram conversation.
Platform Data is used only for customer support, appointment enquiries, security and troubleshooting. It is not sold, exposed publicly or used for unrelated advertising targeting. Details are provided in the Privacy Policy and Terms of Use.
Meta reviewers may contact [email protected] for review-related questions.